Canadian Red Cross Contact Center

Call Center
Call Center

Most Canadian Red Cross customer service inquiries related to Certificate downloads & verification, digital textbooks and course manuals, online course access, and Instructor teaching records are directed to the Canadian Red Cross National Call Center (NCC), in Calgary, Alberta.

In particular, Canadian Red Cross Instructors looking for verification of current credentials and proof of minimum teaching requirements to qualify for Upgrades or Recertification should begin by talking to the NCC.

Western Zone Office

Kelowna Office

Kelowna Canadian Red Cross
Kelowna Office

The Canadian Red Cross maintains an active presence in all the Provinces and Territories, and has offices in most communities across Canada, and throughout British Columbia. In Kelowna, BC the Canadian Red Cross maintains an administrative office and equipment warehouse on Adams Road.

  • 124 Adams Road
  • Kelowna, BC
  • V1X 7R2
  • 250-491-8443

The Canadian Red Cross Kelowna Office coordinate the local Health Equipment Loan (H.E.L.P.) program whih provides both short and long term medical equipment loans, as well as acting as a local coordination and shipping center when regional Disaster Relief efforts are underway.

About the Canadian Red Cross

Canadian Red Cross
The Red Cross

First Aid and CPR programs, Professional Responder programs, Wilderness First Aid Programs, Disaster Relief, Disaster Preparedness, Water Safety, Violence Prevention, Health and Safety training, and Health Equipment loan programs are among the many services that the Canadian Red Cross provides to Kelowna, BC, Canadians at large, and to communities around the world...every day.

Fundamental Principles of the Red Cross

  1. HUMANITY: The Red Cross serves People...not Systems.
  2. IMPARTIALITY: The Red Cross provides care for Aggressors and Victims alike.
  3. NEUTRALITY: The Red Cross Takes Initiatives, but never takes sides.
  4. INDEPENDENCE: The Red Cross bows to needs, but not to rulers.
  5. VOLUNTARY SERVICE: The Red Cross works around the clock, but never for personal gain.
  6. UNITY: The Red Cross has many talents, working together toward a single idea.
  7. UNIVERSALITY: The Red Cross respects Nations, but their work knows no bounds.

International Committee of the Red Cross

The ICRC
The ICRC

The International Committee of the Red Cross is the head of the Red Cross Movement...and sets the priorities and vision for all Red Cross activities and projects.

Working in support of the ICRC, are the International Federation of the Red Cross, Red Crescent , and Red Crystal Societies.

The Federation helps to coordinate the individual National Societies and works towards alleviating human suffering around the world.

At the "ground level" are the National Societies themselves...providing services and training in over 190 countries. The Canadian Red Cross is one of these National Societies, operating primarily within Canada while still supporting international initiatives

The ICRC

Disaster Relief

Kelowna Canadian Red Cross Disaster Relief
Disaster Relief

Disaster Relief is one of the primary functions of the Canadian Red Cross...and the majority of fundrasising efforts and awareness campaigns are focused in this area.

From single residence house fires, to larger scale disasters such as floods, evacuations, wildfires, earthquakes, storms and landslides...the Canadian Red Cross is there is assist your community, any way possible.

Sometimes this means providing temporary shelter and meals. Sometimes clothing and personal items need replacing. Often times the most vital and significant service the Canadian Red Cross provides is establishing communication between displaced families, and reuniting them in times of crisis. Whatever your community's needs are...the Canadian Red Cross finds a way to support and supplement relief efforts in BC, across Canada, and around the world.

Coordinating the largest Humanitarian network of Volunteers in the world, the Red Cross is synonymous with Humanitarian aide.

The Canadian Red Cross is always recruiting new Volunteers to fill a wide variety of roles in your community. From fundraising and public education, to emergency shelters and intake, the Canadian Red Cross has a Volunteer position that suits your interests, experience and availability.

Health Equipment Loans Program (HELP)

Kelowna Canadian Red Cross Disaster Relief
Equipment Loans

The Canadian Red Cross Health Equipment Loan Program (HELP) has benefited thousands of Canadian Residents in many Canadian communities, including Kelowna, BC.

With the support of the Canadian Red Cross network of volunteers, donors, funders and partners, Individuals dealing with injury or illness can take advantage of this program to improve their quality of life and independence, regardless of financial circumstances.

Short Term Loans
People returning from hospital, seniors with with mobility issues and palliative care recipients have access to many types of medical equipment, free of charge. Some examples:

  • Wheelchairs
  • Walkers
  • Bath Seats and Benches
  • Commodes
  • Toilet Seats
  • Crutches
  • Canes
  • Bed Handles

Long Term Loans
The "Aids to Independent Living (AIL) Program" is available to eligible seniors throughout participating communities in BC. This program includes an Application Process and a Financial Eligibility test...to ensure that resources are allocated for the greatest positive impact. Professional Health Care providers, including the Vancouver Coastal Health Authority, can assist their patients/clients with the application process. Eligible clients can retain the loaned equipment for as long as they need it. A.I.L. Program Participating Communities in BC:

  • Abbotsford
  • Coquitlam
  • Hope
  • Mission
  • Pitt Meadows
  • Surrey
  • White Rock
  • Agassiz
  • Chilliwack
  • Langley
  • New Westminster
  • Port Coquitlam
  • Vancouver
  • Burnaby
  • Delta
  • Maple Ridge
  • North Vancouver
  • Richmond
  • West Vancouver

Available AIL Program Equipment:

  • Mobility Aids
  • Manual Wheelchairs
  • Recliners
  • Tilt in space Wheelchairs
  • Cushions
  • Transfer Aids
  • Handipoles
  • Trapezes (freestanding)
  • Transfer Boards
  • Chair/Bed Blocks
  • Patient Lifts
  • Bath Aids
  • Bath Seats
  • Tub transfer Benches
  • Bath Boards
  • Bath Lifts
  • Toileting Aids
  • Raised Toilet Seats
  • Commodes
  • Toilet Safety Frames
  • Beds and Accessories
  • Foam Mattresses
  • Bed Rails
  • Bed Assist Handles
  • Overbed Tables
  • Pressure Redistribution mattresses
  • Air Overlays
  • Walking Aids
  • 4 Wheeled Walkers
  • Folding Walkers
  • Canes
  • Quad Canes
  • Crutches
  • Grab Bars
  • Bathtub Safety Rails
  • Wall mounted Grab Bars

More AIL Program Information: lmr.help@redcross.ca