training@mediprofirstaid.com | 778-724-9054
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Medi-Pro First Aid offers Canadian Red Cross First Aid & CPR courses in Kelowna, BC and throughout Western Canada.
We provide training and certification courses for a comphrensive suite of Canadian Red Cross First Aid Programs, including CPR-AED, BLS, First Aid, First Responder, Emergency Medical Responder, Wilderness First Aid, and Instructor Development.
Listed below are answers to some of the most Frequently Asked Questions our customers have about our Canadian Red Cross First courses and training.
Questions are grouped into categories for clarity, and linked to the answers.
- Registration & Payment FAQs
- Skills & Training FAQs
- CPR-AED FAQs
If you still have questions after reading through the FAQs, fee free to Contact Us anytime.
| Registration & Payment FAQs |
| How do I register? |
| How do I pay? |
| Where do I go? |
| What if I cancel? |
| Can I book a private course? |
Q. How do I register for a course?
A. You can view all the Canadian Red Cross First Aid & CPR courses we offer here.
- Once you've clicked the course you want, you will be shown a registration portal for that course.
- Click one of the green BOOK buttons to select a specific course date.
- Complete the corresponding information fields and submit your registration.
- You should receive an automated confirmation email within a few minutes of submitting your course registration.
You can always Contact Us if you need assistance or prefer to register over the phone.
Q. How do I pay for my course?
A. We offer several methods of payment for our Canadian Red Cross First Aid & CPR courses.
- Credit Card (Online or over the phone)
- E-Transfer
- Cash
- Cheque
- Invoice
Your spot in the course is not confirmed or secured until payment has been completed.
Click here for more information about the Payment Options we offer.
Q. Where do I go to attend my course?
A. Most of our Canadian Red Cross First Aid courses, CPR courses, Emergency Medical Responder courses, Wilderness First Aid courses, Child Care First Aid courses, Instructor courses and BC Workplace Occupational First Aid courses are offered in our Okanagan classroom near Kelowna, BC.
By individual request, we can also arrange to conduct your Canadian Red Cross training course in Vancouver, throughout the Lower Mainland, or in your own local community's classroom training facility anywhere in British Columbia, Alberta and the Northern Territories.
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Q. What happens if I cancel my registration?
A. Cancellations initiated by the customer more than 14 days prior to the course start date are eligible for a refund, less the cost of any unreturnable course materials that have already been issued.
- If circumstances require Medi-Pro First Aid & Emergency Training to cancel or reschedule a course, registrants in that course are eligible for a Refund, less the costs of unreturnable Course Materials.
- Course Material costs may be refunded when the Course Materials are returned to Medi-Pro First Aid in pristine, unused condition.
Cancellations initiated by the customer less than 14 days prior to the course start date are not eligible for a refund.
- Failure to attend and participate in any portion of the course will result in the same cancellation fees as a Cancellation with less than 14 days notification.
- If last minute circumstances beyond the student's control force them to miss all or a portion of their course, Medi-Pro First Aid will make reasonable attempts to allow class rescheduling with a Seat Transfer fee, negotiated on a case by case basis.
Q. Can I book a private course for my group or workplace?
A. Yes, you can make special arrangements with Medi-Pro First Aid to conduct a private course for your group.
- Private courses can be conducted at your own facility (depending on suitability), or our regular classroom.
- Disounted prices apply when booking a private course for your group.
- Minimum and maximum class sizes vary with each specific type of course booked.
Click here for more information about booking a private First Aid course for your group.
Q. When do I get my Certificate?
A. As of October 2017, the Canadian Red Cross moved to an online electronic certification system.
Upon successful completion of and payment for your course, Medi-Pro First Aid will process your course and certification through the Canadian Red Cross MyRC platform, and send you a PDF copy of your Certificate.
- This process can take up to 10 business days.
- You will receive an email with your certificate attached as a PDF which you can download, save and/or print for your records.
- Your certificate will have a unique course number and id number, which can be utilized to verify the validity of your certification.
- You can electronically forward the PDF certificate directly to your employer/regulatory agency.
Q. How long is my Certificate valid?
A. Most Canadian Red Cross First Aid program certificates are valid for 3 years from the date you complete your course, including...
- Core (Basic) First Aid & CPR programs.
- Professional Responder programs.
- Wilderness First Aid programs.
- Instructor Development programs.
There are a few exceptions.
- Basic Life Support (BLS) certificates are valid for one year only.
- Courses in the Youth Leadership programs (such as Babysitting) do not have a specific expiration period.
- Online courses (such as Psychological First Aid and WHMIS) do not have a specific expiration period.
In some cases, your educational institution/regulatory agency/employer may require periodic training at intervals that supersede the expiration date of your actual certificate.
A. If your most recent Canadian Red Cross First Aid, CPR, Professional Responder, Wilderness First Aid or Instructor certificate is still valid, you qualify to complete a shortened and discounted Recertification course.
- Your must hold a valid (non-expired) certificate at the time you start your Recertification course.
- If your most recent certificate has already expired, you must attend the complete course to obtain a new certificate.
Q. Are your courses available online?
A. Medi-Pro First Aid has many Online Courses available including mental health first aid, occupational health and safety certification, workplace cannabis policies, and medical theory.
- Psychological First Aid (Self-Care)
- Psychological First Aid (Caring for Others)
- Workplace Cannabis use policies for Management
- Workplace Cannabis use for Workers
- Medical Terminology
- Bloodborne Pathogens
- WHMIS (GHS)
- Transportation of Dangerous Goods
- Lockout - Tagout Procedures
- Fire Safety
- Occupational First Aid Jurisprudence
- Teaching Experience Supervisor
Certificates of completion are available to download from within the online course platform upon completion.
Q. What course do I need to take?
A. The specific course that will meet your individual needs depends on several factors including your personal interest, profession, educational field, and local governing agencies.
Medi-Pro First Aid can provide some general guidelines to assist in choosing the best course for you, however you should always confirm your specific course requirements with your employer/local governing authority.
Level 1 Workplace (Emergency First Aid) is a good choice for...
- Workers who need to meet WorkSafe BC OFA Level 1 First Aid requirements for on-site first aid attendants
Standard First Aid is a good choice for...
- Workers who need to meet WorkSafe BC OFA Level 1 and Alberta WCB First Aid requirements for on-site first aid attendants
- Nursing school attendees
- Medical/Dental Office workers
- Fitness Instructors
- Teachers and Parents
- Event Volunteers
- Child Care Facility staff
- Those with a general interest in First Aid
Basic Life Support is a good choice for...
- ER Nurses
- Teams who regularly train and work together to provide high-acuity CPR
First Responder (with BCEMALB Licensure) is a good choice for...
- Firefighters and Firefighter applicants in BC
- Sports Physiotherapists
- Mine Site Rescuers/Emergency Response Teams
- Volunteer Community Medical Responders
Emergency Medical Responder (with BCEMALB Licensing eligibility) is a good choice for...
- Firefighters and Firefighter applicants outside of BC
- Some specific Fire Rescue agencies in BC
- Remote First Aid Attendants
- Paramedic Academy applicants
- BCAS Ambulance Attendants (entry level)
- Ski Patrollers
Wilderness First Aid (or Wilderness Responder) is a good choice for...
- Ski Guides
- Paddling/Swift Water Guides
- Mountaineering/Climbing Guides
- Cycling Guides
- Geologists
- River and Fisheries staff
- Land Surveyors
Q. Is CPR & AED included with my First Aid course?
A. All of our Canadian Red Cross First Aid, Professional Responder and Wilderness First Aid courses include CPR and Automated External Defibrillator (AED) training and certification.
The specific level of CPR training and certification included with your course depends on the type of course you are completing.
CPR-AED level C (CPR C) is included with...
- Level 1 Emergency First Aid
- Standard First Aid
- Marine Basic First Aid
- Remote First Aid
- Wilderness First Aid
Basic Life Support (BLS) is included with...
- First Responder
- Emergency Medical Responder
- Marine Advanced First Aid
- Wilderness Medical First Responder
Q. What are the levels of CPR?
A. In addition to being included with First Aid courses, CPR-AED certification is also available in stand-alone courses.
- CPR level C includes the skills to perform CPR & AED on Adults, Children and Babies.
- CPR level A includes the skills to perform CPR & AED on Adults only.
- Basic Life Support (BLS) was previously referred to as CPR HCP, and includes the skills to perform CPR & AED on Adults, Children, Infants, and Neonates, as well as additional skills such as a team approach, pulse checks and Bag-Valve-Mask, for health care professionals.
Click here to view a side-by-side comparison of CPR Certification levels and course content.
A. Hands-Only CPR is also referred to as Compressions-Only CPR, and involves performing CPR chest compressions without providing the breathing/respirations that would "normally" be included.
- If circumstances require Medi-Pro First Aid & Emergency Training to cancel or reschedule a course, registrants in that course are eligible for a Refund, less the costs of unreturnable Course Materials.
- Course Material costs may be refunded when the Course Materials are returned to Medi-Pro First Aid in pristine, unused condition.
Cancellations initiated by the customer less than 14 days prior to the course start date are not eligible for a refund.
- Failure to attend and participate in any portion of the course will result in the same cancellation fees as a Cancellation with less than 14 days notification.
- If last minute circumstances beyond the student's control force them to miss all or a portion of their course, Medi-Pro First Aid will make reasonable attempts to allow class rescheduling with a Seat Transfer fee, negotiated on a case by case basis.